Privacy Policy
Fenix Web Design (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, website URL, industry type, business needs
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Data: Messages, emails, phone calls, and other communications with us
1.2 Automatically Collected Information
When you visit our website or interact with our digital services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on site, click-through rates, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
1.3 Client Website and Campaign Data
For clients using our services, we may collect and process:
- Website Analytics: Visitor behavior, conversion data, performance metrics
- Advertising Data: Campaign performance, audience insights, ad engagement metrics
- Customer Data: Information about your customers that you share with us for marketing purposes
2. How We Use Your Information
We use collected information for the following purposes:
2.1 Service Delivery
- Providing pay-per-click advertising management
- Designing and developing websites and landing pages
- Creating branding materials and print marketing
- Managing and optimizing digital marketing campaigns
- Providing customer support and technical assistance
2.2 Business Operations
- Processing payments and managing billing
- Communicating with clients about projects and services
- Analyzing website performance and user behavior
- Improving our services and developing new offerings
- Complying with legal obligations and industry standards
2.3 Marketing and Communications
- Sending service updates and important notices
- Providing marketing insights and industry news (with consent)
- Conducting market research and gathering feedback
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We work with trusted third-party service providers who assist in delivering our services:
- Google Ads and Google Analytics: For advertising campaign management and website analytics
- Facebook/Meta Business: For social media advertising and audience insights
- WordPress and Hosting Providers: For website development and hosting services
- Payment Processors: For secure payment processing
- Communication Tools: For email marketing and customer communication
3.2 Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Secure data transmission using SSL/TLS encryption
- Regular security assessments and updates
- Access controls and employee training
- Secure data storage and backup procedures
- Incident response and notification procedures
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
5.1 Types of Cookies
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us analyze website usage and performance
- Marketing Cookies: Used for advertising and retargeting campaigns
- Third-Party Cookies: Set by Google, Facebook, and other service providers
5.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and our ability to provide personalized services.
6. Data Retention
We retain your information for as long as necessary to:
- Provide ongoing services to active clients
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for operational purposes
Client project data is typically retained for a minimum of 3 years after project completion. Marketing and analytics data may be retained longer for performance analysis and optimization.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-Out: Unsubscribe from marketing communications
- Object: Object to certain types of data processing
To exercise these rights, please contact us using the information provided below.
8. Third-Party Links and Services
Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by regulatory bodies
- Certified privacy frameworks and programs
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it’s used
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information as defined by the CCPA.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to active clients
- Updating the “Last Updated” date at the top of this policy
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Fenix Web Design
Phoenix, AZ
Email: [Your Email Address]
Phone: [Your Phone Number]
For privacy-related inquiries, please include “Privacy Policy” in the subject line of your email.
14. Governing Law
This Privacy Policy is governed by the laws of the State of Arizona and the United States, without regard to conflict of law principles.